Ken Goodnight is CEO of PinnacleCX, a consulting organization that grows business by giving the customer the best experience possible. Ken has over 25 years in the management of strategic changes, affecting service to 500+ corporate clients. Ken has been responsible for oversight of major consolidation efforts producing up to 36% cost improvement annually, optimized productivity leading to increased service performance.
Ken is recognized as a seasoned customer experience leader, speaker, educator, strategist, and innovator.
